Ummelina had some really great therapists once upon a time, but due to poor management and low morale most of them have left. I was a patron of this spa long before they opened onto 4th ave. downtown, and I remember the great staff. However, its hard to say now because the employee turnover is so high- so your therapist may be very new at her profession or a disgruntled employee. The prices are too high to pay someone who doesn't know what they are doing- if you only knew the quality that used to be there. At times, the tension is so thick you can feel it in the air. The owner of this place has a grand vision, but she treats her employees like dirt and it is sometimes reflected in the service. I recommend asking for someone who's been there for a long time!
Pros: Beautiful decor
Cons: Poorly trained staff, High prices
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