My husband and I have given the Downtown salon a total of 6 chances with 3 stylists,and was only pleased the first visit. I have NEVER had a stylist that has listened to what I actually wanted - for example, I told the stylist that I wear a headset all day at work, so I want my hair SHORT (above the ears) - what I got was almost to my jaw, and was told "you can tuck it behind your ears" The second time, I had to refuse to get out of the chair until I got enough cut off. Even worse, my calm and constructive letter to corporate was never answered. Go figure...... and go elsewhere
Pros: downtown
Cons: they suck
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