I realize a few cab drivers don't represent an entire company, but I had a very poor experience recently. I called and was qoted an estimated arival time of 20 minutes. Afte 40 minutes, i called to see how much longer it would be. They told me that I had NOT been waiting 40 minutes, even though the time I called could be proven on my cell phone. When I asked the cab driver (who arrived after an hour) about the grossly inaccurate estimated arival times, he said that if they told people how long it would really take, then people would call other companies. He also said that he didn't know if I had ever been to a "big city", but that's the way things work. P.S. Yes, I realize it is an ESTIMATED arival time, but to tell someone 20 minutes when you know for a fact it is going to be much longer seems to just be misleading the customer.
PROS:
CONS: service
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