I've never been very pleased with the service I recieved at Sailfin. And a friend of mine had a terrible experience just recently that involved trying for the life of her to buy some fish and the staff not helping at all. I am always displeased by the condition of their cages (too small, too crowded) for their small animals. And some of their fish products seem like they have been on the shelves for decades. I did find one part there that I could find no where else for my filter system so they do have a good selection of fish products.
PROS: Large selection aquarium products
CONS: "snooty" fish-centric staff, small animals in crowded/insufficient housing
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