When my mom was looking for a Sequoia, I decided to check out Schaumburg Toyota. On my first visit, the saleman was very good and showed me the car and all the options. My next visit I brought my mom with but the salesman who was helping me the first time was off that day so we went to the cashier to ask for a salesman as no one was to be found in the showroom. After 2 pages, the cashier than paged the new car manager. He wasn't very friendly as he was "bothered" so he got a salesman from the back. We explained to the salesman the situation and after he heard our salesman was another person, he wouldn't help us at all and said we needed to come back when our salesman was working. Then the general manager happened to walk by and was very nice and friendly and told him the situation and was very apologetic for their new car manager and salesman who wouldn't help us and got another salesman to help us. They have good selection but their sales department wasn't very helpful.
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