It seems that the jobs always half-done. My computer crashed on 9/27...it's now 11/25 and I'm still dealing with the company.
If they don't know an answer, they'll make one up...
(ie- Customer Service(CS): Oh yes...that part was delivered today.
Me: No, actually I just checked with my apartment 30 minutes ago. It hasn't arrived.
CS: OhI guess it was returned to us; the lady who filled out your work-order messed up your address)
I suppose making up the first answer seemed like the right thing to do at the time?
All I can say is that trying to get something taken care of, especially when its something covered under your service plan. is extremely difficult. Whether its under-trained employees or that they simply dont care, Im unsure. But regardless, the headache youll get from this company isnt worth the $10 you might save on your product.
Cons: Customer Service, Uneducated Employees, Warranties
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