Went there for dessert to celebrate a friend's birthday. The evening was going great until we made the (bad) choice to go to Finale. We had to wait over 30 minutes in the crowded bakery section for our table. When we were finally seated, our waiter was cocky, condescending and basically obnoxious and refused to serve us a cupcake from the bakery section less than 10 feet away because it was against their ""policy"" and wasn't part of their ""experience"" but would ""let"" us order it if we ordered ""something off the menu, too"". He basically continued to be as unpleasant as the overall experience of eating there. And the desserts were mediocre at best. And overpriced. Avoid this place. Instead, go to one of the many Boston establishments where niceness and customer service is part of the ""experience"".
Pros: Hype
Cons: Long wait, Bad service
more