I went for New Years - Nightmare. I prepaid $180 for two tickets for an open bar from 9pm- 2am. I got there before 9 and had to wait outside in the cold until 10:30. I called a few days later and complained and was offered a ticket to the next New Years Eve Party for $50 or a $25 gift certificate. I told them that it was unacceptable and that I was going to call me credit card company to dispute the charge if they did not give me a refund for the time I was waiting outside at minimum. The manager said she would call backand needless to say I never heard back.
The Chelsea Brewing Company not only has horrible customer service and business practices- it has mediocre food and beer. There are a million great places to go in Manhattan DO NOT WASTE YOUR TIME!
Cons: Service
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