I like the Grateful Bread. Their sandwiches are great, the soups are above average, their bagels are fresh and yummy, and their challahs and other breads are never too hard.
The service, though, for the most part, simply sucks. Some of their employees honestly look pissed when you try to order something (as in ""You want MEEE to help you?!?"" I often aim for the nice guy (tall dreads goatee) as to avoid angering any of the women that work there by trying to order.
Overall, it's good food with crap service.
Pros: sandwiches, bagels, atmosphere
Cons: , service, service
more