We booked 30 days ahead for a special getaway. When we arrived our reservation for a non smoking room was ignored, ""because our rooms are full"" after a sleepless night in a smelly room our request for a new room was ignored and a request to at least change all the bedding and pillows was also ignored. With the prospect of facing another sleepless night we said we would have to check out,this finally brought some relief with a change of rooms. No apologies were given and no discount was offered. We well not stay at this Omni again.
Pros: location, nice bar
Cons: , poor customer service
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