Very disappointing experience. We were so excited to finally stay at a Hilton hotel and we had saved for almost 2 years for this trip. The property is beautiful, well maintained and practically a shopping destination itself. However, every single amenity was at an added cost. These were outrageously expensive! From dinner in the restaurants to water in the room. The concierge and bellmen were helpful and friendly. The rest of the staff was not (we seemed to be in their way as if they had something better to do). The friendly inviting people of Hawaii made us feel welcome once we left the Hilton Village. It is a shame the Hilton doesn't incorporate a bit of this Aloha feeling.
Pros: penguins, views
Cons: bad service, expensive amenities, arrogance
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