My friend was trying to set up a dinner for a birthday celebration dinner (15 people) and Nirvana was as difficult as possible. They threatened to charge $10 per person who didn't show up and when he cancelled the morning of, because they said that they could ""accomodate"" him at 10pm instead of 8pm, they threatened to charge his card. A friend of his had to call and negotiate that to not happen. Whatever happened to good customer service? In the end he decided to go with a more accomodating restaurant that was more than happy to have his business and not put those limitations on him. My personal experience is that the staff are (not were) snobby and made me wait 45 minutes...maybe I don't fit the Castro Clone look and thus I don't get the same service. Sad, sad, sad.
Cons: Customer Service, Crowded, Overrated
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