I went in for a hair color and came out looking like Bozo the Clown. I wanted a coppery shade but I told the instructor that I preferred it to be more reddish-brownish than orange in tone. Well not only did my hair turn out the color of a new penny, they also burned my roots which came out two shades lighter than my ends. When I complained to the instructor she said the roots look lighter because of the way the lights hit and that they'll go darker after a few washes. It's two weeks later and I'm now going to a real salon to fix the mistake they weren't even willing to admit to.
Pros: cheap
Cons: inexperience, lack of cust service
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