I must admit, though I have never been the object of it, I have observed consistently rude (sometimes even appaling) behavior mostly from management. These guys don't care about their customers. I don't even think they care that much about the food. It's about getting your money people! It's hip and cool and even though they have more attitude than all the bistros in NYC combined it's still scarily popular! And the food isn't even that great.
Pros: price, hipness
Cons: rudeness, mediocre food
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