As an ice cream addict, I knew I wanted to visit Serendipity 3 on my first trip to NYC last week, but I wasn't sure what to expect after reading all the bad reviews on this site. I was pleasantly surprised. The man working the register in the small gift shop was extremely friendly and our waiter was polite and courteous. The desserts were heavenly! I'm not sure the people who wrote the bad reviews went to the same restaurant. I will definitely visit Serendipity on my next trip to NYC.
Pros: Delicious desserts, prompt service, friendly service
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