We stayed here when it first opened, we excused the grumpiness then taking in consideration that they were new. 2 years later and still not a happy face in the whole resort.
The pool is a 10!! Such a beautiful atmosphere, you would hope for a smile. I asked for extra towels and the young man acted like a total snot. As a guest spending 100's a day, and I tip very well, I don't think asking for politness is much.
No concierge service. We encounted only 2 polite people in 4 days.
$5.00 bottled water is supplied in the rooms. We purchased it for $3.00 in the gift shop instead. At check out we were still charged for water. We are still unable to clear up the bill because of lack of service. Apparently this is a common complaint among guests. Twice is enough.
Pros: Great resturants, Awesome pool
Cons: Bad Service, Rudeness, Unhappy employees
more