I actually loved my last haircut (from another salon out of state) and needed to get a trim. I went to Cinta thinking the professionals there would understand service & customer needs. When I explained that I just wanted a trim to the stylist, Heng, she ARGUED with me -- saying, ""what will be the change then??"" I said I didn't WANT a change...that was the whole point. I just wanted a trim. We went back and forth for awhile with her actually refusing to cut my hair if I was going to be critical of what she was doing. In the end, I ended up with a cut much more layered and different than what I started with. I was very disappointed and upset because whose hair is it anyway? Certainly not the stylist's....
more