We thought we had rodents, so I turned to Judy's book for a referral and got Eagle recommended. Within 5 hours I had a service provider from Eagle, Tom, out at my house trying to find the source of our scratchy noise in our attic. He searched around the house, crawled in the crawl space, and even went up on the roof! He determined that we had a squirrel that was hiding out near our dormer. He spent at least 30 mins searching around and for NO CHARGE. He told me to call again if we really thought the noises were more than squirrels...now that is customer service!!! Call them.