We went here for some warranty work and made sure to call before to get the details. We were told to come in and it would all be taken care of. We drive up there and when we get there are told that we are going to have to pay $40 out of our pocket to have them look at it. We weren't told this before hand when we asked. I gave the guy our paperwork, numbers and everything and he said he couldn't look it up, that I'd have to call toyota and the dealership I bought it from myself and find out how my warranty worked. I told him I could give him the number for the dealership, but no, he said I would have to do that. They weren't helpful at all and pretty much just told me to come back when I figured it out. I was SO upset because we had worked it out with my husband's work to take it that day and weren't sure when we could do that again all do to them misinforming us when we called the first time. I will never take my vehicle here again. I didn't give them one star only because we didn't have our vehicle fixed, but the customer service was ridiculous.