I just bought a new bike here since I was poorly fitted for my previous bike at REI. I had the mountain bike for 1 1/2 years and though I love it for what it's worth, I had felt like I was a bit squished while riding. Plus I wanted something more suited for my daily commutes and for new pursuits in long-distance riding. When I checked out the store I had my old bike with me...the fit guy took one look at me and said, "I would have chosen that bike for someone a head shorter than you." These people seem to know what they are talking about. When I gave a price range for a new bike, they were more than accommodating...setting me up with a great deal on a bike that fit nicely and is perfect for my needs. They even retrofitted my old rack onto the new bike. Maybe there was a Mr. Cranky-uppety-pants who worked there when the other reviewers went into the shop, but I thought they had good customer service and didn't try to up sell me (too much!).
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