I like browsing this store and finding bargains. I also like taking in books for sale. I have always had 'pleasant' interactions there. Today, I brought in a lot of books for sell and Neil, was the rudest to me a store employee--in ANY store--has ever been to me.
NEIL had a huge pile of my books he wouldn't even scan in and I inquired how he was making his decisions. They were hard covers, good conditions and the paperbacks were of good quality as well. The normal procedure is to scan the book and see if they need it. NEIL snapped at me that this was his job and he knew how to do it. Whoa, I was only asking how you made that determination! He continued to rant about how he didn't have to take my books if he didn't want to and that I had no idea how to do his job.
Well, no, I don't. That's why I was inquiring.
I let him know that I thought he was being quite rude to me for no reason when all I had done was ask a honest question.
Every time I've sold books here, it's never been like this. I told NEIL I would let all of my friends know how poor the customer service is here.
NEIL replied that he can say whatever he wants and he doesn't care what I think and that I probably didn't have any friends.
WOW.
Even a co-worker, a large black woman reprimanded him for that and said sharply, "NEIL!"
I WILL NEVER GO BACK TO THE STRAND and I have hundreds of friends.
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