My husband and I took our children to see Dr. Springer and felt comfortable with his skill level and knowledge. When we needed to schedule another appointment though he was booked out for quite a while. At the receptionist's advice we agreed to see Dr Hebner who we were told was "in network." Dr Hebner was pleasant but the reason we choose Dr. Springer is because we were told he had a holistic approach. Hebner however did not evidence comfort with alternative approaches to our children's care. We were later charged the full amount for the visit with Dr. Hebner. Apparently, though told otherwise, she was not in network. So we basically we charged 175 per child to see, not the doctor we wanted but the one that was recommended by the receptionist. It took me (no exaggeration) more than 6 hours to sort this out with the insurance company, the company contracted with Wallingford Ped. to handle their billing, and with the office manager for Dr. Springer. Twice I was told I would be issued a refund and twice (after not receiving it) I had to call and find out what went wrong. In my oppinion the mistake was made by a representative of Dr. Springers/Hebner and they are responsible for the mix up. This matter is still pending and has left such a bad taste in my mouth that we are looking for a new Dr. for our children. I am so disappointed that they put money before doing what was right.
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