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Disappointing Customer Service - Review by Mary K | Pacific Sales

Pacific Sales

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Disappointing Customer Service 1/3/2009

I purchased a 52" television (quite costly) and was promised that it would arrive at the store two days later for my pick up. Upon calling to double-check its arrival, I was informed that the "warehouse" had not loaded the tv onto the delivery truck, thus no tv. (Luckily, I was smart enough to call and check, rather than drive up without calling. Apparently, there is no follow-up to let customers know that their products don't arrive as promised.) I was offered the option of picking up the tv three days later or waiting four days for delivery because their schedule was booked solid. This was a real disappointment, since I was looking forward to watching the Chargers Play-offs. For such a "high-end" purchase, the customer service sure was "low-rent". Please purchase from other businesses. more
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