I'll admit, I don't know the first thing about how a restaurant is run, but we took the kids to Applebees last night for 2 reasons: I am a Weight Watcher and I wanted something light and they have a WW menu with points and the kids like it. We ordered a kids menu item for my daughter and she wanted carrots though they served it with broccoli. We asked to substitute and they said they didn't have broccoli. You mean to tell me that none of the other items on the Applebee's menu use carrots? Then I saw a Weight Watchers item on the lunch that looked good. I asked if I could order it and pay more. Again, no. I don't really have a problem with certain items being lunch only or dinner only, but then have a separate lunch menu. Yes, I can read the limitations, but if I'm coming for WW menu and that's one of the dishes, I want it! Seems cruel. The steak skewers on the WW menu were very good. UPDATE: I emailed my complaint on the website and the manager called me and assured me, that yes, you can get the WW wrap from the lunch menu, but you have to pay more. The staff will be trained on this, also, they only have shredded carrots, but they do have celery and applesauce that you can substitute in a kids meal and they will be trained in that. And they are sending me some freebies, so yay!
Also, they had a balloon artist trolling the tables. She WAS very talented, but I want to teach my kids what it's like to eat in a restaurant and I don't want to be put on the spot for extras. She did leave when my son said that he didn't want one (on his own), but it just sort of creeped me out.
UPDATE: We went back on New Year's Eve. The service was great and the WW Steak Skewers were great! Beware of the Sizzling Apple Pie, it smelled so good, but it's got nearly 1100 calories and 56 grams of fat.
You can find them at www.applebees.com