My first interaction with Alarm Grid was thru their chat-line to obtain information thru the Alarm.com app about a communicator upgrade needed for my GC2 panel. After having issues reaching my current service provider, they provided information, sourced the correct part and then fulfilled my order promptly. When the component arrived about 4 days later, I watched the video tutorial online (by George), downloaded the firmware and then installed the new communicator without any issues. It really took the fear out of handling the upgrade and I was so impressed with the process that it was a relatively easy decision to transfer my Alarm.com subscription to this company. Griffin on the support team was equally helpful and very knowledgeable with the GC2 panel... he also expedited the conversion and willingly helped to clear the error messages I had been receiving for over a week. It is very reassuring to know that this company will be there when I need them. Great service, very competent support techs and the absolute best tutorials online for DIYers - I recommend them highly.
more