Beware – “their word” means pretty close to nothing! Based on my interaction with this “J.D. Vigil Heating and AC” company – you may be wise to look elsewhere for your AC repairs or installs. They agreed to a new AC unit install with a more powerful 4-ton AC unit for $10,000.00 and said they could do it the next day. It was finally activated 9 days later because they would not complete the install unless I paid an additional $1,000.00 to get the electrical connected for the unit. I went 6 days where they would not come and complete the install nor answer my phone calls or text because I found out, and inquired as to why, they were charging me about $1,500.00 more than others in town for the same exact unit ($2,500.00 with electrical working).,
Evidently, they “did not know what was needed to install a 4 ton AC unit” and the installed price did not really mean installed unless I paid an additional $1,000.00 because of their error. This is at best incompetence for an AC company not to know what is needed to install an AC unit and up the charge $1000.00 or refuse to finish the installation. The worse part of this is that they knew I had guest for 9 hot days without AC and they did not give a darn. While the actual people who installed the initial parts of the AC unit were very nice – the manager (minus the girl in the office – she was nice as well) was absolutely awful. I was so disappointed with the attitude and unwillingness to even complete the install because because I questions his pricing. I had paid them after they told me it was finished. Yeah right – later I found out it was “finished” but did not work because there was no electricity to the unit. They had the nerve to say a non-working unit was finished and grabbed my $10,000.00 and never came back. They also promised to adjust the air-flow zone system – but never did. I now need to do that by myself or hire a different company. Beware of these shady practices – “their word” means nothing!
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