Luis was anxious to help me, walking two blocks uphill through the mess left by the blizzard. He got my furnace working in short order, was very thorough in his work, and was very courteous to me. My only disappointment was with HomeSmart not being able to get help to me for two days because I missed calling them back by 4:00 - missed by 30 minutes and the crews don't work overtime. Communication is key to success.
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