I sent my flute to get repairs and kept getting put off about when I would get it back. What I had been told would be a turn-around of about two weeks ended up taking more than four months. After my flute had been received, there were no updates on the work as promised. I had to keep calling from new numbers because none of the calls from my phone were answered (except once). Once my parents had called, their phone, too, kept getting sent to an answering machine. There was a lot of run-around when I did get through on the phone. I am grateful to finally have my flute back, and the work seems to be done correctly, but the way things were handled was completely unprofessional and sketchy.
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