I called to set up an appointment for a customer of mine and they did not even create a ticket so when I called back 4 hours later to get an update the after hours rep told me they had no ticket for this customer. After refusing to pay the emergency charge I was told that they will not go out. I originally called at 1pm on Tuesday, which is not emergency hours. Even more went on to much to type and finally a guy showed up at 8pm. He could not fix the PVC pipe bc it was irrigation not a water pipe. To me that is unreal that a plumbing company cannot fix a PVC pipe so he charged me over $200 to cap the pipe for which I had to call an irrigation company that fixed the whole thing for $85. Rainaldi is a dirty business that is way to expensive and they wouldn't even fix the water pipe issue is called about. I will never call them or recommend them for any of my customers ever again.
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