I am thrilled to find a competent, honest plumber who actually cares about the customer. Ken was pleasant, was nice to my dog, and troubleshot the problem. (And yes, I've done some plumbing before, so it wasn't a complete no-brainer.) Then he showed me the problem, which I could fix with a $20 trip to Home Depot. He gave up an easy $350 but gained a loyal customer.
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