After sending out a small free water test kit from the local big box hardware store, I received a call from a phone rep who explained to me the basic water results and then asked if I was willing to schedule a time to meet with a representative in person. As I was already interested in a water system, I agreed. The caller noted that me and my wife both needed to be there at the time of the meeting, which I confirmed. The in-home representative called to confirm the meeting, as well as confirm his arrival time and that me and my wife would both be present. The representative did call periodically to update his arrival time to say that he was running late and if I was still okay to meet, which was appreciated. The representative arrived with a small black suit case in which he was able to do more water testing on site as well as demonstrate the filtration product results. The representative was very casual and easy going which made it a much more relaxed and pleasant experience and not so much a 'dog and pony' show. The meeting took about twice as long as was stated but the representative took the time to answer all our questions and work with us about all the options for payment and financing. After agreeing to purchase, the installation was planed for the next day! I was happy at the swift turn around! The two installers arrived early the next morning, on time, and were completely respectful of our home. They were willing to answer any questions I had and were pleasant even as I watched some of the installation. After the installation was completed, which took less time than I thought it would, they walked me and my wife through and explained each part of the system. It was a easy explanation and again they were more than willing to address all the questions both my wife and I had. It was an excellent experience and I was glad to partner with them in getting a product that I believe is well designed and suited for our home.