A few months ago, I began getting calls from Carol, a representative at Rainsoft / Aqua Solutions. She provided a simple reminder that it was time for service (I’d actually forgotten). She was polite and cordial, though I wasn’t able to speak with her very long due to the nature of my business. She set up a time to call back that was more convienent for me. She met those times and dates and was very open to my questions as to what the service would entail and the approximate low and high costs for my budget.
My service appointment was yesterday (3/15/18) between 12pm and 3pm with a one hour service time. *My business is predicated upon four things: knowledge, fair pricing, punctuality and quality of service*.
The assigned service technician was Alvin Ward. He called to confirm his arrival time approximately 30 minutes ahead of his scheduled arrival time and his arrival was punctual. He was neatly dressed in uniform, with a tone that was both courteous and professional. He stated exactly what service he was here to perform which coincided with what I’d discussed with Carol from Aqua Solution who scheduled the appointment.
Alvin was clear and concise in the description of what he was doing while he went meticulously through my system, pre-testing the water, item by item checking, inspecting and replacing the filters, membrane, seals, valves, junctions and other associated connections, as well as post service testing and pressurizing of the system.
He cordially explained what he was doing and why it was important. This is reminiscent of what my clients expect of me, so, his attention to detail, depth of knowledge and professionalism is greatly appreciated.
Alvin said something that is a hallmark of a cunsummate professional, (Alvin, I hope that I quote you correctly here,) “I wouldn’t want any less service in my own home”. Kudos to you young man...
This morning, Carol called to inquire about the quality of service, punctuality and if I was kind enough to provide a review.
Carol, of course I will...
To the upper training management support team at Rainsoft / Aqua Solutions: I sincerely hope that your team consists of personnel of the caliber of Alvin Ward. If not, please consider him as a role model, and potential leader in your establishment. Don’t sleep on excellent personnel and their potential.
Shawn F Whiteside
PS: If I come across any of my clientele to whom is in the market for water treatment, I’ll be sure to directly send them to Carol for assistance as I’ve had absolutely no issues with my system and it’s proven it’s worth in my home.