They've generally cared about the work they do. I've been in for fillings, wisdom teeth and crowns. So, 3 Bad points then 5 good points:
The bad : 1) One assistant who, when I said my teeth hurt from sweets, told me to stop eating sweets. I was hoping for a sensitive tooth treatment plan, or at least to an explanation if there was nothing they could do. That was a one off thing. 2) Got an infection on one filling once. they redid it for free though. 3)The only consistent thing has been getting feedback at every step. I didn't get the option to keep my wisdom teeth (I was a minor at the time, so that may have been part of it) and they changed a few details about my crowns on the fly without asking for an okay.
The Good: They care. 1) I've been shown my xrays on he computer screen, and they point out what problems are so you know they aren't making stuff up. 2) When I got my wisdom teeth out, didn't feel a thing. 3) Took to many years off from dentist visits, and had a crud ton of cavities to get filled. My teeth looked like swiss cheese during a break. and I know that because, they saw me trying to get a glimpse of a reflection on the equipment, and handed me a mirror. 4) had an easy and difficult crown. Had *A LOT* of pain suddenly and got a walk in within the hour. Explained what was causing it, how they would fix it, and gave me free followups until the crown fit right. Had to redo it because that tooth has always been wonky. Free redo. 5) noticed a discoloration of my front teeth, gave a free tooth cleaning in a couple of minutes when I was there for another thing. They look good now.
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