Terrible experience with this company! If they could go NO stars they would've. I scheduled a move-out clean of a vacant 2br condo. The cleaners showed up, while I was leaving to drop off a load of boxes to my new place. Asked the lady to call me when they were almost complete so I can meet them back at the condo. Recd a call from the cleaner stating they needed an extra 30 minutes added finish the job. I restated what I wanted done, making sure they knew about behind the appliances and under the stove top. She said yes I know. I headed back to the unit to find they were already gone and none of the things i restated were completed. I had to sign the receipt prior to leaving earlier since I wasn't going to sit and wait in the bleach smell for 3 hrs. The receipt stated 149.00 but was charged 191.00 for a job that wasn't completed. They sent out a cleaner the following day to address some of the items and still neglected to hit the areas I took photos of (in gallery). At this point I was pissed having to drive back and forth for this nonsense so I contacted the agency and left a voice mail. They next business day I recd a call back and they apologized and said they would give me $25 off my next cleaning service. Like I was going to use them again. Tried to fight with Visa and this so-called receipt I signed for them to do the job said I accepted the job as is. That is misleading and fraudulent having me sign a completion page before they job was done. So since I was stuck paying more for as job than agreed and got shafted, having to re-clean myself last minute.... The company should reimburse me for this experience.
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