It all started when our AC went out at night and we called for service since we had a service agreement.
The tech Tom called and said he would come after his current calls. Turns out both of our systems had failed and he did what he could even though it was after midnight. He got one unit running temporarily and said he would be back the next day with options. We accepted his plan to replace both units.
A week later the crew came to replace the units. The crew was very nice and made sure to cover our floors. They finished the installation the next day and we are very pleased with everything. I will recommend them to our neighbors.