We've had a Rainsoft soft water machine for years now. It seems to be pretty much self-sustaining but recently we had what turned out to be a clog in the salt tank feed line. Mike was dispatched and sized up and corrected the problem quickly. Though it may not have been necessary he also put in a new pipe and tuned up the machine and reset the settings. He was polite, polished and professional. My wife and I were quite happy with his service. And Carol was most helpful when we called with questions.
The company really does an excellent job.