Pro’s: All of the Comfort technicians that have performed work or maintenance on our units have been professional, clean, friendly, extremely knowledgeable and very courteous. They are always a pleasure to work with.
Con’s: To summarize, the administrative and scheduling staff are not pleasurable to work with and seem to have significant scheduling difficulties. At one point, during our July experience, I made multiple requests of the receptionists (Dee, I believe) to have the owner, Robert, call me so we could speak through the challenges. She made multiple excuses as to why he wasn’t available; but, eventually she agreed. I’m still waiting for that call nearly one year later. We have yet to receive an appointment during the scheduled date & time range much less the quality of service we were guaranteed when we purchased the equipment. I have been keeping documentation on the challenges we've encountered since February 2016 (after having 2 brand new units installed in January). The below summarizes
“If it had been the faulty equipment, even twice, we could understand. If it had been a delay of 1 day, maybe even 2, we could understand. If we had received sincere apologies as opposed to excuses and cavalier attitudes that couldn’t be bothered by what we had to say, we could understand. Even with Comfort ignoring my Facebook message (which, to date, has never been addressed) expressing our dissatisfaction and requesting some semblance of reassurance that our satisfaction and comfort were actually of your concern, we could move past that. However, the combination of all of that results in some of the most abysmal customer service I have ever received, especially on a product carrying such a high price tag, and I can easily say that the only reason I will ever do business with Comfort again is due to our 10-year warranty.
more