After three previous plumbing experiences, which were absolute fiascoes, Carlos' professionalism, honesty, and thoroughness were a pleasant surprise. He installed our new hot water heater in a timely manner. In addition, he handled an unexpected and unforseen difficulty pleasantly, solving the problem quickly. That issue, created by a previous plumber, will not raise its head again, thanks to Carlos! Carlos got the job done and it was a pleasure to have him make the repair! We would definitely use Carlos again, and would highly recommend him to anyone who needs plumbing work done.