Vanessa was very friendly and professional. She scheduled my apt for the day and time I wanted. She let me know about the cap membership and how it worked so I signed up for it right away. I think that is an excellent program they have. Enos arrived right on time. He was polite and did my furnace tune up and extra things that he wasn't required to do. He went over everything with me and was very honest. He told me if things needed to be fixed right away or if they could last for a while longer. He didn't pressure me or try to sell me things I didn't need.