The Technician called before arriving. He was very professional and polite. He was also patient with my dogs. ARS was called to perform a check up of our system. Logan listened to all the things I did want to accomplish with the call. We just moved into the house and wanted to ensure we were familiar with the system. He addressed all the questions I had and explained what he found thru out the process as well as provided suggestions to improve the functioning of the system. Logan also called me back the next day to address additional questions I had. Would recommend.