Ian was the greatest! He knew exactly what needed to be done and explained the options in a very understandable way. I choice to replace a part and he was able to locate a replacement, and had the system up and running. I had expected a day or two delay to find the part and was delighted to have the system running so quickly. I thoroughly enjoyed the time we spent together and will ask for him by name if I should need assistance in the future. He is easy to like and extremely knowledgeable in the work he does. He is definitely a "keeper" and worthy of a big New Year's bonus, and HUG from girls in the office.