Hello, my name is Wilhelmine Conyers ... Stephen was my service technician on 09-08-2016. Stephen arrived on time and was very helpful, professional and knowledgeable. The company phoned me in advance that the technician would be arriving at a certain time and he did arrive at the time stated. It was so nice to have to have such a pleasant service technician come to my house and be so informative. Satisfied with Stephen and Cooper's Heating & Air services, he performed his tasks quickly and efficiently (my air conditioning was working within 20 minutes). He also answered any questions that I had regarding my Air Conditioning System. Helpful information was provided and expediency in the way he performed his job. The service was the best I have received from a service company in years. I would highly recommend Stephen and Cooper's Heating & Air to my friends and family. Thanks Cooper's Heating & Air.