A.R.S.
The High: A contradictory company. Their salesman was exceptionally good, knowledgeable, and courteous and maintaining a very delicate balance between giving you the better deal and that his company make a good business.
The crew that installing a brand new Carrrier air conditioning unit was extremely knowledgeable, respectful and fully committed to do a professional job either technically or complying with the Florida State Regulations.
The Low Number 1: We were promised to that they would get the Dade County Inspection to approve the installation performed. They have not maintained their word and so far this date, more than a month, there is no inspection.
The Low Number 2: It has been impossible to find a replacement filter that fits exactly the unit that they installed. Home Depot, the contractor, does not carry that size and also no one in Miami. The only option that was offered to us was to order a full pallet of filters.
The Lowest of the Lowest: Monday September 19 1916. I depleted almost all my cell phone battery being put on hold a substantial part of my morning time: “One of our representatives will be with you very shortly”. I was trying to talk to a customer service clerk hoping to find a solution to the filter problem. It was so frustrating and humiliating.
Corollary: ARS is superb at selling their equipment and services. Magnificent at installing them but are selling to you an Air Conditioning Unit that has not the most basic of basic of parts in the market.
At the moment of customer services very bitterly we have to learn to accept that these days customer service, customer respect (as a person and of their time) because they have your money in their pockets they just don’t give a far….t for you.
You have been warned.
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