This team of cleaning Techs were very professional. Prior to arrival Mike kept me informed when they were delayed by traffic due to weather conditions. Upon arrival they efficiently prepared and completed the carpet cleaning in an excellent and timely manor. Upon completion due to a foot injury I asked Mike if they could help put a couple of heavy pieces of furniture back in place which he did immediately. Although it was stated that stains weren't guaranteed to be removed, EVERYONE was removed. I couldn't be happier There's no question, the next time I need this type of service I will contact Sears Clean Charlotte and ask for Mike and TJ.