Came home tonight to a broken hot water heater, the tank had burst and was spilling water into my garage. I called Dean's and they had a tech out within a few hours. The tech, Tim L., was professional, personable and fast. He had the new unit installed in short order and we are back in hot water just hours after the leak was discovered. Kudos to Tim and other staff at Deans for helping out and getting the job done right when I needed it.