As of now, I do not recommend Young Chevrolet out of Layton, UT. This is why: Nearly 3 weeks ago I purchased a 2011 Dodge Avenger. I had been searching for one for quite some time now. I was so happy. I had been working hard to get to this point so I could purchase a newer car for my family. Yeeeee!!
Chase, the car salesman, had made an honest mistake and thought the car was Bluetooth compatible. It was not. They stated they will get the part and have it installed. I also asked if they would tint the windows while it's there (at my cost). Apparently, my window regulator broke while in their possession. Now I have to wait again for parts. Now it's been nearly 3 weeks since I have purchased my car. My patience has worn thin. I called yesterday to check on the status and asked what can be done for the inconvenience they have caused. Chases response was "we're doing you a favor by installing the Bluetooth chip and regulator." Excuse me??!! How are you doing ME a favor? Now I am highly upset.
Now I have purchased a new (used) car...newest car I've had...and I've driven it three times and haven't had it for nearly over two weeks, closing in on three weeks. How can this sales consultant truly believe they are doing me a FAVOR??? All I ask is that you correct your wrong by taking ownership of the issue. Nothing has been offered for the inconvenience and frustration this has caused me. I will also be in the market in a few months to purchase my son a car and so far, Young Chevrolet will not be receiving my business.
I was even told the general manager, Kory, would return my call today but I have yet to hear from him. This is not a good customer experience!! They are trying to make me feel like I have inconvenienced them but, they are not the ones out of their new car for three weeks. New car honeymoon is over now. Gee thanks for the fun and exciting experience (extremely facetious)! Thanks for NOT making me feel taken care of and like my business actually matters.
more