After spending all day waiting for another company that never showed up, I called Superior Plumbing. My call was answered promptly and the technician actually arrived earlier than expected. Chris K was the technician and he was friendly and thoroughly explained what the problem was and how it would be repaired. He also explained other products to us and now we are considering a tankless water heater.
I appreciate the prompt service and level of professionalism shown by Chris K and Superior Plumbing. I will be using this company from now on and referring my family and friends here.