It started off simple enough, have an electrician replace a pair of marginally functioning wall mounted light switches. During the installation my wife noted the recently replaced upstairs air-conditioner had stopped operating. Nathen completed the light switch change-out and offered to trouble shoot the A/C electrical system. It was a hot day and the cool basement's job did not require he crawl into the very hot attic, nor go outside and deal with the bugs and heat around the outside unit. He detected the excess water emergency cut-off switch in the attic unit had activated...a very good action as prior service companies failed to consider this element and overflowing water had cascaded through the second floor's ceiling on more than one occasion. Nathen relayed this to the office and the staff tasked Alex, an A/C tech, to come to our home as soon as he'd completed the job he was currently working. Alex spent a couple of hours in that attic sauna attempting to locate the source of the excess water. Though the source was not located when Alex departed the A/C was again working and we felt confident the emergency cut-off and its back up would keep our ceiling dry. Alex returned the next day having been scheduled by the Parrish office staff to follow up...without the customer needing to experience a disruption to vet the A/C's continued function. The professionalism and consideration of the field representatives and their timely use by office job schedulers affords this customer the confidence that their work and their words are strong enough to accept without hesitation.