I have lived in my home for over 15 years and never had the vents cleaned. I called around and everywhere I called had prices that were outrageous or their prices weren't posted or itemized on their site. In my search, Sears came up as doing vent cleaning and I was totally surprised. I called Sears and just like their website stated, I got the price posted. Everything was straight forward, with no surprises. I received a call right away when I scheduled my appointment online and there was a conflict. The date of my scheduled visit, the service technician, Alex, was on time and did great work. He made his recommendations, but there was no pressure to spend money. I would definitely recommend using Sears for your vent cleaning. Thanks Alex for a great job!