My HVAC went out some time Sunday night. I called BA first thing Monday morning. They said they couldn't get someone to my house until Wednesday but I got a call from them Monday night at about 7 pm saying that they could send someone out to the house. I met the tech, Joseph, shortly after 7 and he was able to fix my system in about 15 minutes. Very happy with the service I received last night and over the last four years from BA.